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PENN Behavioral Health’s solutions were designed to address the most challenging human resources problems:

  • Leadership – for succession planning and strategic staff realignment
  • Professionalism – for staff interactions, customer service, and personal conduct in an environment of conflict or change
  • Retention of highly qualified and productive staff – as training and recruitment costs continue to rise
  • Performance in each department – when facing financial, dedication and morale challenges.
  • Safety – through behavior management, both on and off the worksite

The behavioral health of an organization must be managed as a whole. Time invested by organizations on employee training and education is well spent only if the investment addresses all critical workplace issues.

Organizations sometimes fall into the trap of treating behavioral issues in isolation:

  • Focusing solely on personal issues without addressing professional realities
  • Developing services that require little or no investment by staff in terms of changes in behaviors in the workplace
  • Failing to provide clear guidelines and measurable expectations for changes

A piecemeal approach is almost guaranteed to fail, wasting time and money by communicating mixed messages and losing sight of the big picture.

For decades, the educators, trainers, consultants and counselors at PENN Behavioral Health have worked with hundreds of companies, organizations and institutions covering a multitude of occupations and industries. They understand the complex dynamic of the employee–manager relationship.

This background of deep experience has translated into practical training, education and consulting that fulfills the needs of effective behavior management: programs that are basic and clear, yet challenging and decisive.

It is never a one-size-fits-all approach. The PENN Behavioral Health team works hard to address the specific needs and challenges of unique to each organization and area of expertise.

Some employee services include:

Educational materials and resources

  • Web based or subscription based articles, flyers, newsletters, tip sheets, links and national crisis center listings
  • Professional advice on behavioral health issues
  • Simple work-related topics including rumors, gossip and poor relationships
  • Complex personal and family issues like sleep, shift work or dealing with terminations and layoffs

Specific courses: individual or group sessions addressing

  • Anger management
  • Stress and burnout
  • Change and time management
  • Grief and loss
  • Conflict resolution
  • Resilience development
  • Respect and teambuilding
  • Sensitivity
  • Communication and listening skills.

Seminars for policy-related issues

  • Performance Decline
  • Harassment
  • Violence, Domestic Violence and Personal Safety
  • Impairment and Substance Abuse.

Interventions

  • Critical incident management
  • Emotional incident assistance
  • Fitness for duty evaluations
  • Mental status independent medical evaluations
  • Substance abuse professional evaluations

Employee Assistance

  • Assessment, Counseling, Consulting and Referrals
  • For employees only or employees and dependents, based on either the self-referral or management-referral model

These services are designed to provide employees with:

  • A common understanding of key employee responsibilities and behaviors from the company perspective
  • A common language in which to express work-related concerns in a positive, productive way
  • Universal and specific strategies and techniques to resolve or cope with workplace situations and problems
  • Integration of behaviors with organizational policies, mission, and initiatives

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